Help and support

Things that need following through: arranging a time, chasing a reply, following up on an application, waiting for an answer. Tell it in one sentence: ONE first says what it takes "handled" to mean, then remembers the task, checks on schedule, asks you how it is going when the time comes, and drafts any email for you to send yourself. Email and calendar connections are coming soon; it also can't make phone calls or send text messages for you yet.

ONE isn't an assistant to chat with. It's a personal intelligence that belongs to you: it follows what you hand it through to the end, tells you early about what may be coming, asks before acting on your behalf and checks the result against evidence. You choose its name.

No. Email and calendar connections are coming soon; until then ONE only drafts emails, and you copy and send them yourself. Once connections open, every email will still be shown to you in full first and sent only after you approve that email.

No. Email and calendar connections are coming soon, and ONE reads no email today. Once they open, you can choose a specific email to attach to a task. Background reading, such as watching for new replies, is optional and off by default. How ONE uses Google data

ONE itself doesn't use your data to train models; it sends an AI model provider only what the current step needs, to produce the result. During the beta, however, ONE uses free model endpoints through OpenRouter: requests go only to providers that OpenRouter lists as not collecting data, but we have no contract with the model providers that forbids them from using your input to improve their models. Please don't give ONE passwords, bank card or account numbers, health information or other sensitive details. How ONE uses AI

When it's on, ONE pauses new reading and any action that hasn't started. Your records stay, and you can still view and export them. Requests already sent can't be recalled.

In Settings → Privacy and data you can export an encrypted backup or a readable JSON file, or delete your account and data. If you can't sign in, see how to delete your account. How to delete your account

No, it's free. AI planning is limited over any 24 hours; when you reach the limit, your tasks are kept and planning resumes within 24 hours. If we introduce paid plans, we'll tell you in advance and never charge you automatically.

Yes. AI can misunderstand you or get details wrong, which is why every external action needs your approval and results are checked against evidence. When ONE can't confirm a result, it says the outcome is unknown instead of pretending it's done.

The beta is not available in the European Union, the European Economic Area, the United Kingdom or mainland China, and is for people aged 18 and over. ONE is available in English, Chinese and Japanese.

Visit Help and support, or email our support address. Help and support